Shipping

Please note TUS is closed 27th March-3rd April. Any orders placed within this time will not ship until the 3rd of April. 

Delivery

International orders may be subject to additional taxes or customs charges, The Union Shop is not liable for these charges. If the recipient refuses to pay charges a refund will not be issued. Please note if you require tracking for your order please email: shop@kclsu.org

Click & Collect

Customers who have selected Click and Collect will receive an email once the order is ready for collection. Please note during busy periods orders may take up to 5 days. Items are held for 14 days, after this period a refund will be automatically issued.

Returns

You may return full price items within 30 days of delivery for a full refund, items must be in unworn condition and labels attached. You may also return sale items within 14 days of delivery for a full refund, items must be in unworn condition and labels attached.

Please note that we are unable to exchange items unless damaged, defective, or incorrect. If you would like a different size or item, you will need to place a new order. Return postal fee is buyers’ responsibility. Unless the return is for a faulty or incorrect item. Please be sure to include your name and order number in all returns.

Please be aware we are unable to refund customized and pre-order items. 

Return Address FAO:

The Union Shop,

Bush House Arcade,

King’s College London,

Strand Campus,

London,

WC2B 4QN.