Shipping

Delivery

International orders may be subject to additional taxes or customs charges, The Union Shop is not liable for these charges. If the recipient refuses to pay charges a refund will not be issued. Please note it can take up to 7 days to dispatch your order. If you require tracking for your order please email: shop@kclsu.org

All shipping via Royal Mail and Parcel Force. UK shipping 4-7 days. International 10-23 days. Please note we cannot guarantee shipping times

Please note European shipping is temporarily suspended due to new GPSR regulations.

Click & Collect

Customers who have selected Click and Collect will receive an email once the order is ready for collection. Please note during busy periods orders may take up to 5-7 working days. Items are held for 14 days, after this period a refund will be automatically issued.

Returns

You may return full price items within 30 days of delivery for a full refund, items must be in unworn condition and labels attached. You may also return sale and Black Friday within 14 days of delivery for a full refund, items must be in unworn condition and labels attached.

Please note all items included in a Bundle discount must be returned to claim a refund, individual items will not be accepted.

Please note that we are unable to exchange items unless damaged, defective, or incorrect. If you would like a different size or item, you will need to place a new order. Return postal fee is buyers’ responsibility. Unless the return is for a faulty or incorrect item. Please be sure to include your name and order number in all returns.

Please be aware we are unable to refund customized and pre-order items. 

Return Address FAO:

The Union Shop,

Bush House Arcade,

King’s College London,

Strand Campus,

London,

WC2B 4QN.